What’s your shipping policy?
Orders are typically processed within 1- 3 business days however we may experience delays around the holiday season.
We offer free economy shipping within the U.S. for all orders of $150+. For all US orders under $150, we charge a small flat fee of $7 for economy shipping.
Speedy options: If you want your package to arrive a little quicker we offer priority and express shipping within the U.S. using USPS priority mail and/or UPS to select locations:
We charge a non-refundable flat fee:
$10 for Priority Shipping (UPS or USPS) – 3-5 Business Day estimated delivery
$40 for Priority Express Shipping (UPS or USPS) – 2-4 Business Day estimated delivery
$50 for Expedited Shipping (UPS or USPS) – 1-2 Business Day estimated delivery
For orders being shipped to American Samoa, Arizona, Arkansas, Hawaii, US Virgin Islands, Armed Forces America/Europe/Pacific expedited shipping is possibly an option at the customers expense. Please message our team at info@quicksilverhaven.com to confirm if this service is available and be billed.
Canada: We charge a flat fee of $30 for orders over $400 or over 4lbs, duties and taxes are not included. For orders under $400 the flat rate is $40 and includes duties & taxes.
International: We ship international orders (outside of Canada) via UPS using a weight-based rate that includes customs and duties at checkout.
How Long Does It Take To Receive My Order?
Trust us, we are just as excited for you to receive your merchandise!
Once we receive your order, we aim to ship out your new Quicksilverhaven goodies within 1-3 business days. We do not ship on Saturdays, Sundays, or holidays.
Speedy options: If you want your package to arrive a little quicker we offer priority and express shipping within the U.S. using USPS priority mail and/or UPS to select locations:
We charge a non-refundable flat fee:
$10 for Priority Shipping (UPS or USPS) – 3-5 Business Day estimated delivery
$40 for Priority Express Shipping (UPS or USPS) – 2-4 Business Day estimated delivery
$50 for Expedited Shipping (UPS or USPS) – 1-2 Business Day estimated delivery
For orders being shipped to American Samoa, Arizona, Arkansas, Hawaii, US Virgin Islands, Armed Forces America/Europe/Pacific expedited shipping is possibly an option at the customers expense. Please message our team at info@quicksilverhaven.com to confirm if this service is available and be billed.
Canada: Orders typically take less than 8 days
International shipments should arrive within three weeks, although it may take longer depending on customs delays.
Do You Offer Expedited Shipping?
We offer priority and express shipping within the U.S. using USPS priority mail and/or UPS.
We charge a non-refundable flat fee:
$10 for Priority Shipping (UPS or USPS) – 3-5 Business Day estimated delivery
$40 for Priority Express Shipping (UPS or USPS) – 2-4 Business Day estimated delivery
$50 for Expedited Shipping (UPS or USPS) – 1-2 Business Day estimated delivery
Please remember to 1-3 business days for processing your order.
For orders being shipped to American Samoa, Arizona, Arkansas, Hawaii, US Virgin Islands, Armed Forces America/Europe/Pacific expedited shipping is possibly an option at the customers expense. Please message our team at info@quicksilverhaven.com to confirm if this service is available and be billed.
Will I Get A Tracking Number?
Definitely! As soon as we put your package in the mail, you’ll receive an email with a tracking number. It usually takes 24 hours to be active, so hold your horses while the system updates the information. Once it goes live, you’ll be able to watch your package make its way to you! For domestic tracking, you should see updates every step of the way.
For international, the tracking tends to be a little bit more “general” when it leaves the US, but you should be able to see when it enters your country and when it is delivered.
If I Return An Item, Will Expedited Or International Shipping Costs Be Refunded?
If you choose express shipping or ship an order internationally and then choose to return it, the shipping costs are not refunded.
Will I Have To Pay Customs And Duties On International Orders?
For our neighbors in Canada,
For orders over $400, shipping is a flat rate of $30, customs, duties, and taxes are not included.
For orders under $400, shipping is a flat rate of $40, customs, duties, and taxes are included.
If you are ordering something over $400 it may be more cost-effective to split your shipment into two and save on customs and duties! It is certainly worth crunching a few numbers.
Due to new VAT and tax rules, orders from the UK must now be above £135 in order to ship to the UK.
For all orders outside the US and Canada, we use UPS, which has a weight-based rate that includes customs and duties. It’s fast, reliable, and fully trackable. We now offer duty and tax payment at checkout to avoid surprise fees upon package arrival for international destinations outside of Canada.
Hey It’s Been A While, But My Order Isn’t Here, What Should I Do?
We try to be pretty speedy with our shipping, but sometimes things happen that are out of our control.
First, check the tracking number you received via email. For domestic orders, the information should be pretty specific.
For international orders, once the package leaves the US, it usually has a period of very general information, like it entered X Country.
Was the address correct? Is a storm brewing around the country? Did the post office leave a notice? Regardless of the reason, feel free to shoot us an email info@quicksilverhaven.com, and we will try our very best to help you figure out what is going on!
Do You Offer International Shipping?
For our neighbors in Canada:
For orders under $400, customs, duties, and taxes are included, and shipping is a flat rate of $40.
For orders over $400, customs, duties, and taxes are not included, and shipping is a flat rate of $30 we are not able to offer this service of included customs & duties.
However, if you are ordering something over $400 it may be more cost-effective to split your shipment into two and save on customs and duties! It is certainly worth crunching a few numbers.
For the UK, orders must now be above £135 in order to ship to the UK due to new VAT and tax rules.
For all orders outside the US and Canada, we use UPS, which has a weight-based rate that includes customs and duties. It’s fast, reliable, and fully trackable. We now offer duty and tax payment at checkout to avoid surprise fees upon package arrival for international destinations outside of Canada.
How does pre-order work?
Pre-order is a reservation of your items. Items on pre-order are communicated throughout the shopping experience up to checkout. Whichever shipping method you paid for at checkout will be applied to your order when it ships out on the pre-determined ship date.
If you place an order that has pre-order items in it, all items will ship once all items in your order are available.
If you placed your order and need it to ship faster once it leaves our warehouse on the pre-order date, you can pay for upgraded shipping, just let us know!
Options available are:
$50 – 1-2 day shipping from Pre-Order Date (no weekends or holidays)
$40 – 2-4 day shipping from Pre-Order Date (no weekends or holidays)
$10 – 3- 5 day shipping from Pre-Order Date (no weekends or holidays)
How can I expedite shipping for an exchange?
If you require expedited shipping for your exchange, especially for events with a tight timeline, be sure to:
Contact info@quicksilverhaven.com right after submitting your request for an exchange.
Let us know what day you need your order by and that you’d like to upgrade your shipping
We’ll send you an invoice for the upgraded shipping costs
Please note that this service might be dependent on our shipping policies at the time, including any potential shipping freezes. We will do our best to accommodate your needs within these parameters.
We charge a non-refundable flat fee:
$10 for Priority Shipping (UPS or USPS) – 3-5 Business Day estimated delivery
$40 for Priority Express Shipping (UPS or USPS) – 2-4 Business Day estimated delivery
$50 for Expedited Shipping (UPS or USPS) – 1-2 Business Day estimated delivery
